Changing the Channel: Voice Computing and the Future of Insurance
Today’s most successful brands are active and available wherever their customers are, and increasingly those customers are engaging...
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Scott McDonald
- May 9, 2019
- 3 min
Is This the End, or a New Beginning?
According to author, technologist and insurance veteran Rob Galbraith, we are facing "The end of insurance as we know it." And if you...
Scott McDonald
- Apr 30, 2019
- 4 min
Bold Measures: 10 Metrics for the Customer-First Insurer
Success in today’s fast-changing insurance world demands new ways of thinking and new ways of keeping score as well. Traditionally,...
Scott McDonald
- Apr 23, 2019
- 4 min
Great Expectations. What Insurance Customers Want Now
Based on a raft of recent studies by Majesco, Accenture, Bain and others, today’s P&C insurance customers look and act a lot like travel,...