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Changing the Channel: Voice Computing and the Future of Insurance
Scott McDonald
  • Jul 15, 2019
  • 6 min

Changing the Channel: Voice Computing and the Future of Insurance

Today’s most successful brands are active and available wherever their customers are, and increasingly those customers are engaging...
Is This the End, or a New Beginning?
Scott McDonald
  • May 9, 2019
  • 3 min

Is This the End, or a New Beginning?

According to author, technologist and insurance veteran Rob Galbraith, we are facing "The end of insurance as we know it." And if you...
Bold Measures: 10 Metrics for the Customer-First Insurer
Scott McDonald
  • Apr 30, 2019
  • 4 min

Bold Measures: 10 Metrics for the Customer-First Insurer

Success in today’s fast-changing insurance world demands new ways of thinking and new ways of keeping score as well. Traditionally,...
Great Expectations. What Insurance Customers Want Now
Scott McDonald
  • Apr 23, 2019
  • 4 min

Great Expectations. What Insurance Customers Want Now

Based on a raft of recent studies by Majesco, Accenture, Bain and others, today’s P&C insurance customers look and act a lot like travel,...