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Scott McDonald
- May 9, 2019
- 3 min
Is This the End, or a New Beginning?
According to author, technologist and insurance veteran Rob Galbraith, we are facing "The end of insurance as we know it." And if you don't feel fine about that, you'll at least feel better and more prepared after reading his new book. Galbraith writes with both the authority of an insider and the objectivity of an outsider. He starts with the seven fatal flaws of P&C insurance and the opportunities they present for innovators (sorry, no spoilers!), moves on to why insurance
Scott McDonald
- Apr 30, 2019
- 4 min
Bold Measures: 10 Metrics for the Customer-First Insurer
Success in today’s fast-changing insurance world demands new ways of thinking and new ways of keeping score as well. Traditionally, business metrics for insurers have focused more on products, channels and operations than customers. But this is changing quickly for two reasons: Ever-rising consumer expectations created primarily by Big Tech, and increasingly exploited by savvy insurtech startups and carriers. These expectations revolve around speed, transparency and ease of i
Scott McDonald
- Apr 23, 2019
- 4 min
Great Expectations. What Insurance Customers Want Now
Based on a raft of recent studies by Majesco, Accenture, Bain and others, today’s P&C insurance customers look and act a lot like travel, ride-sharing and retail customers. Perhaps most of all they look like technology customers, and this presents some urgent challenges and opportunities for the industry. “Your customers no longer compare you just to your direct competition. You are being compared to the best service they have ever received — from any company or any person.”
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